Refund Policy

Last Updated: January 15, 2025
Effective Date: January 15, 2025

At Design Course Hub, we are committed to your satisfaction and learning success. This Refund Policy outlines the terms and conditions under which refunds are granted for course purchases and other services. We encourage you to review this policy carefully before making a purchase.

                 Our Commitment: We stand behind the quality of our courses and want you to be completely satisfied with your learning experience. If you're not satisfied, we offer a fair and transparent refund process.
            

1. 30-Day Money-Back Guarantee

1.1 Eligibility

We offer a 30-day money-back guarantee on all course purchases, subject to the following conditions:

Refund request is made within 30 calendar days of purchase
You have completed less than 30% of the course content
You have not previously received a refund for the same course
The course was purchased directly through our website
Your account is in good standing with no violations of our Terms and Conditions

1.2 What's Covered

The 30-day money-back guarantee applies to:

Individual course purchases
Course bundles and packages
Monthly subscription fees (first month only)

1.3 Process

To request a refund under our 30-day guarantee:

Email info@gurtoviyzernovik.com with your order number and reason for refund
Our team will review your request within 2-3 business days
If approved, refund will be processed to your original payment method
Allow 5-10 business days for refund to appear in your account

2. Circumstances for Refund

2.1 Acceptable Reasons

Refunds are typically granted for the following reasons:

Technical Issues: Persistent technical problems preventing course access that our support team cannot resolve
Course Content Mismatch: Course content significantly differs from description or promotional materials
Quality Issues: Course contains defective videos, broken links, or incomplete materials
Duplicate Purchase: You accidentally purchased the same course twice
Billing Errors: You were charged incorrectly or without authorization
Course Not as Expected: Course does not meet your learning needs (within 30-day period)

2.2 Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

Request made after 30 days from purchase date
More than 30% of course content has been completed
You have downloaded course materials or certificates
Course was purchased during a special promotion or sale (unless otherwise stated)
You changed your mind after completing the course
You lack the time or motivation to complete the course
Account suspension or termination due to Terms violations
Third-party platform purchases (follow that platform's refund policy)

3. Subscription Plans

3.1 Monthly Subscriptions

First Month: Covered by 30-day money-back guarantee if you're unsatisfied
Subsequent Months: Cancel anytime before next billing cycle to avoid charges
No Partial Refunds: No refunds for unused portion of current billing period
Cancellation: Cancel through account settings or contact support

3.2 Annual Subscriptions

30-day money-back guarantee applies from purchase date
After 30 days, refunds calculated on pro-rata basis for unused months
Administrative fee of 15% may apply to annual subscription refunds
Refunds processed within 10 business days of approval

3.3 Cancellation Process

To cancel your subscription:

Log into your account dashboard
Navigate to Subscription Settings
Click "Cancel Subscription" and follow prompts
Receive confirmation email
Access continues until end of current billing period

4. Course Bundles and Packages

4.1 Bundle Refunds

For course bundles purchased together:

Full refund available if no courses have been significantly accessed
Partial refunds not available for individual courses within bundles
30-day guarantee applies to entire bundle purchase
Cannot return bundle and keep individual courses

4.2 Promotional Packages

Special promotional pricing may have different refund terms
Promotional terms are clearly stated at time of purchase
Limited-time offers may be non-refundable (disclosed upfront)

5. Refund Processing

5.1 Processing Time

Review Period: 2-3 business days to review request
Approval Notification: Email sent upon approval or denial
Processing: 3-5 business days after approval
Bank Processing: 5-10 business days depending on financial institution

5.2 Refund Methods

Refunds are issued to the original payment method:

Credit/Debit Card: Refunded to original card
PayPal: Refunded to PayPal account
Bank Transfer: Refunded to source account
Gift Cards: Refunded as account credit only

5.3 Currency and Fees

Refunds issued in original purchase currency
Currency conversion fees (if any) are not refundable
Payment processing fees may not be refundable
Bank transfer fees are non-refundable

6. Special Circumstances

6.1 Technical Issues

If you experience technical difficulties:

Contact our support team immediately
Provide detailed description of the issue
Allow our team 48 hours to resolve the problem
If unresolved, refund request will be expedited

6.2 Course Updates

Minor content updates do not qualify for refunds
Major course overhauls communicated in advance
Dissatisfaction with updates subject to standard 30-day policy

6.3 Instructor Changes

Instructor changes may occur for various reasons
Course content and quality standards maintained
Refund available if change significantly affects course value

7. Fraud Prevention

7.1 Abuse of Refund Policy

We reserve the right to deny refunds if we detect abuse, including:

Repeated refund requests for multiple courses
Completing entire courses before requesting refunds
Downloading all materials before refund request
Creating multiple accounts to exploit guarantee
Sharing course materials after receiving refund

7.2 Consequences

Abuse of our refund policy may result in:

Refund denial
Account suspension or termination
Restriction from future purchases
Legal action for fraudulent activity

8. Exceptions and Exclusions

8.1 Non-Refundable Items

The following are not eligible for refunds:

Physical materials or shipped products
One-on-one coaching or mentoring sessions already conducted
Live webinar or workshop attendance
Certification exam fees
Third-party software or tool licenses
Course materials specifically marked as non-refundable

8.2 Gift Purchases

Gifts can be refunded by original purchaser within 30 days
Gift recipient cannot request refund
Unused gift codes may be refunded to purchaser

9. How to Request a Refund

9.1 Step-by-Step Process

Gather Information: Have your order number, purchase date, and course name ready
Contact Support: Email info@gurtoviyzernovik.com with subject line "Refund Request"
Provide Details: Include:
- Full name and account email
- Order number or transaction ID
- Course name and purchase date
- Reason for refund request
- Any supporting documentation
Await Response: Receive acknowledgment within 24 hours
Review Process: Allow 2-3 business days for review
Decision Notification: Receive approval or denial via email
Refund Processing: If approved, refund processed within 3-5 business days

9.2 Information Required

To process your refund efficiently, please provide:

Complete order details
Clear explanation of refund reason
Screenshots of technical issues (if applicable)
Correspondence with support team (if applicable)

10. Appeals Process

10.1 If Refund is Denied

If your refund request is denied, you may:

Request detailed explanation of denial
Submit additional supporting information
Appeal the decision within 10 days
Request escalation to management review

10.2 Final Decision

After appeals process:

Management review is final and binding
Decision communicated within 5 business days
No further appeals available

11. Chargebacks

11.1 Before Filing Chargeback

We strongly encourage you to contact us before filing a chargeback with your bank:

Most issues can be resolved through our support team
Chargebacks result in additional fees and complications
May result in permanent account suspension
Could affect your ability to make future purchases

11.2 Chargeback Consequences

Filing a chargeback may result in:

Immediate account suspension
Loss of access to all courses
Inability to re-enroll in future
Legal action to recover costs

12. Contact Information

For refund requests or questions about this policy:

Design Course Hub
Registration Number: 43307737
Address: Largo Valdez, 2381. Fundos, Vila Renan, 98598-600, BR
Email: info@gurtoviyzernovik.com
Phone: (89) 93150-9929
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM (Brazil Time)

13. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be:

Posted on this page with updated "Last Modified" date
Communicated via email for significant changes
Effective immediately upon posting
Applied to purchases made after the update

                 Important Note: This Refund Policy should be read in conjunction with our Terms and Conditions and Privacy Policy. In case of any conflict, the Terms and Conditions shall prevail.
            

14. Your Satisfaction Matters

At Design Course Hub, we're dedicated to providing exceptional learning experiences. While we maintain this policy to ensure fairness, we also value your feedback and satisfaction. If you're experiencing issues with a course, please reach out to us first. We're committed to finding solutions that work for both parties and ensuring your learning journey is successful.

Thank you for choosing Design Course Hub as your design education partner. We appreciate your trust and look forward to supporting your creative growth.

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